Complaint Form

The Port of Milford Haven aims to address all complaints quickly, effectively and courteously and to swiftly resolve any issues, where possible. A formal complaint must be made in writing by completing the complaints form below.

Your complaint will be acknowledged within 7 working days. The manager responsible for the business area in which your complaint relates will be appointed to liaise with you to fully understand your concerns. You will then receive a written response within 28 days.

If you would prefer to take your complaint up with the Port Services Regulation enforcement authority the contact details are: ports@dft.gov.uk.

Read our full complaints policy.

Which area of the Port of Milford Haven does your complaint relate to? *

Contact details

First Name *

Last Name *

House name/no and Street *

Town *

County *

Postcode *

Mobile

Landline

Email address *

Any other relevant information
(eg boat name if Milford Marina or Milford Fish Docks)

Complaint details
Please provide as much detail as you can including time, location, personnel involved, weather conditions (if appropriate). *

Milford Haven Port Authority (“we”), trading as Port of Milford Haven, is committed to protecting and respecting your privacy. We are bound by the General Data Protection Regulation 2018. We will not sell or pass your personal data onto third parties outside the business and will hold your data on our secure servers.

We are collecting your personal data for the purpose of handling and responding to this enquiry.

For further information regarding how we capture and utilise your data, please see our privacy policy in full at www.mhpa.co.uk/privacy-policy

Once submitted you will receive an automated email to acknowledge your complaint. Your complaint will then be sent to the relevant manager who, within 7 days, will separately email you to acknowledge receipt of your email and liaise with you to fully understand your concerns. Please check your junk mail if you have not heard from us. If you do not receive any response please call us on 01646 696100.