Your feedback is important to us.


Please contact us at to talk to us about any queries or concerns you may have. These are the steps we will take:

  1. We will confirm receipt within 7 working days.

  2. A manager will be appointed to discuss the issue with you to fully understand your concerns.

  3. You will then receive a written response within 28 days.

We will always try to resolve any issues swiftly and aim to deal with all feedback effectively and courteously.

If you would prefer to take a complaint up with the Port Services Regulation enforcement authority, please email:


Need to report an incident?