Your feedback is important to us.
Please contact us at feedback@mhpa.co.uk to talk to us about any queries or concerns you may have. These are the steps we will take:
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We will confirm receipt within 7 working days.
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A manager will be appointed to discuss the issue with you to fully understand your concerns.
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You will then receive a written response within 28 days.
We will always try to resolve any issues swiftly and aim to deal with all feedback effectively and courteously.
If you would prefer to take a complaint up with the Port Services Regulation enforcement authority, please email: ports@dft.gov.uk.
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