Stakeholder Engagement Report

As a Trust Port, the Port has many stakeholders ranging from statutory bodies to residents in local communities. Throughout the year a programme of visits, projects and events were held to engage with stakeholders at all levels to ensure the Port’s objectives and strategy were communicated effectively.

Stakeholder Accountability Committee

The Stakeholder Accountability Committee was established in 2015 and is a sub-committee of the Board. It is responsible for ensuring that the Port, as a Trust Port, holds itself properly accountable to stakeholders. During 2017, the committee scrutinised the Port’s Key Performance Indicators, reviewed the annual stakeholder survey results, as well as the allocation of public benefit expenditure.

Members also review strategic issues and opportunities being progressed by the Port as well as issues such as the Welsh Government’s Wellbeing of Future Generations (Wales) Act 2015 and Free Ports Zones.

Stakeholder Survey Results

2017 Stakeholder Survey key highlights
2017 Stakeholder Survey key highlights

The 2017 stakeholder survey was conducted by Pembrokeshire Coastal Forum on the Port’s behalf. A broad spectrum of stakeholders were targeted such as business owners, suppliers, customers and shipping agents, with over 350 people responding.

The full survey results can be viewed at

Haven Energy Forum

The Port continues to be an active member of the Haven Energy Forum. The body comprises the six major facilities on the Waterway and works to share best practice in the enhancement of safety and environmental commitment, as well as raising awareness of the importance of the Haven as a driver for economic success. Members of the Haven Energy Forum are:

  • Dragon LNG
  • Port of Milford Haven
  • Puma Energy
  • RWE Pembroke Power Station
  • SemLogistics
  • South Hook LNG
  • Valero Pembroke Refinery

Political Engagement

Engaging within the national and regional political arenas gained momentum during 2017. In March, a high profile event was organised by the Port for the National Assembly for Wales’ members in Cardiff Bay. Hosted by Paul Davies, Assembly Member for Preseli Pembrokeshire, the event showcased the vibrant economic cluster that exists around Wales’ largest port. Attendees included Assembly Members and key representatives from the Port, Pembrokeshire County Council and other partners on the Milford Haven Waterway.

Ministerial visits remain a key focus at the Port and play an important role in representing the region’s capacity at a national level. Throughout 2017, Port representatives welcomed Julie James, then Welsh Government Minister for Skills and Science; Cabinet Secretary for Energy, Planning and Rural Affairs Lesley Griffiths AM; Eluned Morgan AM and Simon Thomas AM. The Port welcomed the chance to talk with Ministers and Cabinet Members about the opportunities and challenges the Port and the region faces in delivering economic growth.

The need to secure economic growth and new regional employment opportunities has been a theme that has extended into the local government arena with engagement taking place with regards to the Swansea Bay City Deal and other issues.

A quarterly e-newsletter was introduced in 2017 to provide political stakeholders with updates on port activities and its views on consultations. The response has been positive and it is a new form of communication that will be continued moving forward.


The Port continues to be a member of London Benchmarking Group (LBG) and submitted data on its community investment programme for the second time in 2017. The framework enables businesses to review their own progress, compare information against their sector and also other companies of a similar size in terms of inputs, outputs and impacts. In 2017 the Port contributed almost £199,000 in public benefit. The results showed that the majority of projects focused on education, economic development and environmental matters. LBG is proving to be a useful data collection and measurement tool, providing a benchmark for the Port’s community based projects.

Community Projects

Community Fund

102 charities and community groups from across Pembrokeshire submitted successful applications to the Port’s Community Fund over the course of the year. A new online application system was implemented to improve efficiency and consistency. All requests are considered by a committee of employees on a monthly basis against set criteria.

Charitable Cause of the Year

Employees voted for the Paul Sartori Foundation to be the Port’s 2017 Charitable Cause of the Year. The charity offers specialised, supportive care and advice for  those in the later stages of any life-limiting illness. As well as providing financial assistance which paid for new equipment and fundraising items, staff were proactive in organising fundraising activities, volunteering and making donations to the charity shops. Employees have voted for Mind Pembrokeshire to be the Port’s Charitable Cause of the Year during 2018.

Scholarship Scheme

Four undergraduate students from Pembrokeshire: Ben Pepper, Sian Thomas, Harriet Sleight and Claudia Belli, secured scholarships from the Port at the end of 2016. They received awards of £1,500 each, with a three-week placement completed during the summer of 2017. The students undertook projects on pricing analysis, town regeneration schemes, carbon footprint assessments and tender processes. Ben, Sian, Harriet and Claudia’s contributions have been highly valued and helped shape ongoing activity within the respective business units.

The winners of the 2017/18 scholarship scheme are Rebecca Foster, Isabelle Hughes, Elizabeth Jenkins and Rhiannon Morgan and they will join the Port for their placements in the summer of 2018.

Tombstoning Initiative

The Port embarked on a new project to tackle problems with tombstoning at Milford Marina during the summer months. A partnership was formed with Cardiff Harbour Authority (experiencing similar issues) and Arts & Business Cymru to commission a play entitled ‘Would You Jump?’ that was produced and performed by Theatr na n'Og. The play was taken into secondary schools in Milford Haven and Cardiff and creatively highlighted the consequences of tombstoning.

Waterway Robotics Challenge

Almost two hundred Year Six pupils from four local schools participated in the Waterway Robotics Challenge. This initiative encouraged engagement with science, technology, engineering and maths (STEM) subjects while also learning about the region’s maritime economy. Dark Sky Wales delivered the lessons with pupils constructing robots and programming them to navigate around a 3D map of the Milford Haven Waterway. This was the project’s second year and included an additional benefit that saw attendees gain an accredited Agored Cymru qualification.

Under the Bridge

The Port was presented with an Arts & Business Cymru award for its Under the Bridge project, in June. The project ran during the summer of 2016 as a collaboration between the Port, Arts & Business Cymru, Arts Care Gofal Celf, the VC Gallery, Milford Youth Matters and the Torch Theatre. A programme of urban music, arts, and dance activities were held at Milford Waterfront and qualifications were awarded to a number of participants. Plans are underway to co-ordinate another Under the Bridge in summer 2018.


Port of Milford Haven Stakeholders