The Port’s customer base has a diverse set of needs, often around the clock and in all weathers. The continued ability to meet these needs, frequently in challenging environments, is a direct result of the skills and dedication of the Port’s employees. The Port’s focus is to create the right conditions to ensure employees can continue to deliver and to increase satisfaction levels for the contribution they make.
Employee numbers remained stable during 2017 with 176 at year end. Turnover also remained low at 11% and voluntary turnover stood at 7.6%. Sickness levels for 2017 increased to 3.8% (largely due to long term sickness) which, for the first time, is comparable with the UK national average. The Port will strive to better support and manage sickness during 2018.
As part of a general drive to promote workplace health and wellbeing, a Wellbeing Programme was launched in 2017. The Port also signed a mental health pledge as part of the Wellbeing Programme and this will become a key area of focus.
The annual employee survey was conducted in December 2017. As well as providing valuable insight to managers on how to strengthen team engagement, the results help shape the future strategy. The 2016 results led to a leadership development programme and the establishment of an Employee Forum. It is anticipated that the 2017 results will further shape plans for 2018.
The Port’s employee recognition scheme remained popular with over 100 individual instant rewards awarded during the year.
Action for others continues to be a core employee focus. As well as annually voting to support a Pembrokeshire-based Charitable Cause of the Year (2017 was Paul Sartori; 2018 is Mind Pembrokeshire), every employee receives a 12-hour allocation to spend volunteering during work hours. In 2017, Port employees went one step further, with a 14-strong team challenge on the difficult and very muddy ‘Tough Mudder’ event. As well as raising money for the charitable cause of the year, it was an excellent example of how Port employees commit to continuous improvement and participate as one team to achieve their collective goals.